Comments on: Buy It For Life: Maui Jim Sunglasses

By: Another Dave

Another Dave — Mon, 18 Jan 2021 23:16:36 +0000

In reply to Dave.

Here’s my experience – my glasses were about 3 years old with a life time warranty, the metal was supposedly titanium, and the nose bridge snapped in half. Abused you might ask? No way – no scratches or drops and if they weren’t on my face, they were in the case. Should be because with tax they were $313.00. I had treated them like a baby. Sent them back to Maui Jim and they repaired it for the $15 to ship them. Repair lasted about 9 months and then they broke in the same place. Sent them back and guess what? Only one repair per “Lifetime”. Wanted over $120 to fix them plus shipping. Ruined me. I only buy tinted safety glasses now.

By: Chris

Chris — Wed, 03 Jul 2019 19:12:12 +0000

If you buy MJ sunglasses, get them at Costco. The price of the Costco MJ sunglasses are way way cheaper than other stores. Costco stores vary with the models carried. I here the Costco stores in Hawaii carry the most models for the cheapest price. Save your money and use Costco.

By: Rob

Rob — Mon, 23 Jul 2018 18:51:33 +0000

In reply to Chris.

UK Customer – I sent mine off for repair, as I broke the arm. They were about 8 years old and the replaced them FREE with brand new identical pair…….that’s what I call service and they have won a Customer for life. Hats off to you Maui Jim!

By: Chris

Chris — Sun, 20 May 2018 22:20:12 +0000

They use to have a life time guarantee back in the 80s and 90s. They are horrid now with only a 30 day guarantee. Really? The price of making glasses has come down a ton and plastic frames are now pennies to make, yet they want 65 bucks plus postage to replace them now. These guys are a total joke. I am keeping my lenses and waiting for somebody to post 3D printer files for my model so I can make my own frames for pennies. Maui Jim can sit and spin. I will NEVER pay for replacement frames, especially on Maui Jim Sunglasses that camewith a life time guarantee back in the early 90s.

By: John Stevens

John Stevens — Fri, 02 Mar 2018 03:23:05 +0000

In reply to Dave.

Hi Dave, My sympathy, I returned my Maui Jim sunglasses on January 22nd 2018 with a broken bridge ell within the 2 year warranty and I am still waiting for a repair. The supplier says that they will be ready next week…… every time I ring.

7 weeks and no repair and no sunglasses………. the warranty looks worthless…. shame good sunglasses very bad service particularly at the price

By: Dave

Dave — Tue, 05 Sep 2017 01:16:26 +0000

I just bought a pair of MJ sports 422-26 I’ve had them 3 weeks and the bridge across the nose broke. I don’ t think I should be paying anything for service or warranty. Should I bring them to where I bought them or go through them the MJ repair process?

By: master

master — Tue, 29 Aug 2017 00:26:40 +0000

I just sent a pair of Maui Jims for frame repair. The repair form said it would be $60 but then end up charging me only $10. It took about two weeks to be sent back.

By: Steve

Steve — Mon, 28 Aug 2017 23:38:45 +0000

In reply to Jason Carter. I just had my MJ lenses replaced outside of the 2 year warranty and it cost $80 plus $10 Plus Tax.

By: Jason Carter

Jason Carter — Thu, 27 Jul 2017 22:59:49 +0000

In reply to master.

I’ve had the same experience. I have had two different glass repairs 4 times total and each was just $10, now using the new process I see its $40 + $10 processing fee for glasses that are fairly fragile.

And agreed, the above comment is very angry at the blog poster, which is clearly not “Maui Jim’s blog” and dated over 5 years ago.

By: Shan

Shan — Sun, 27 Nov 2016 01:37:12 +0000

Three day turn around? I don’t think so. I was told ups was faster and paid the suggested 20.00. The store where I purchase them had a box only. Maui Jim head office called a week later and said that it would cost more than the glasses were worth to repair them. Over 80.00 plus the 20.00 shipping so over $100.00. So much for the warranty